Returns, kept simple

Changed your mind?

Send back anything unused, in the condition it arrived, within 14 days of delivery, and we'll refund what you paid for it.

The postage to send it back is yours to pay — unless it arrived damaged or wrong, when it's ours.

Arrived damaged or misprinted?

We're sorry — that shouldn't happen. Write to us within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement free, postage included.

How to send something back

• Write to uswith your order number and what you're returning.
• We'll reply with the address to send it to. Please don't post anything before we do.
• Send it with a service that gives you proof of postage, and keep the receipt until your refund arrives.

Refunds

Once your return reaches us, we refund it within 5 working days, to the card you paid with. Your bank may take a few more days to show it.

Digital downloads

A download can't be returned once it has been downloaded. If a file won't open or something in it is wrong, tell us and we'll fix it — or refund you if we can't.

The personalised plan

Your first plan, and its review by our coach, are free — there's nothing to refund.

The monthly subscription can be cancelled any time, from the billing section of your account or by writing to us. You keep your plan until the end of the month you've already paid for, and you won't be charged again. We don't refund part of a month that has already started — but if something has gone wrong, write to us and we'll put it right.

Your legal rights

Nothing on this page takes away the rights you have as a consumer under the law where you live.